Presidential Decree N647/2019 “On Some Measures to Provide Quality Public Services”

From now on all over Ukraine:

1. Uniform visitor service quality requirements will act due to:

• a clearly defined maximum waiting time in the queue,
• measuring customer satisfaction,
• an effective control mechanism, including a “secret visitor” option.

2. More and more public services will be provided online, including:

• a comprehensive e-service for land rights registration will be available,
• housing and communal services issues will be solved online (replacements, verification, result),
• individual administrative services will be provided without human intervention.

3. The Network of Administrative Service Centres (ASC) will be developed and extended:

• ASCs under RSA will be transferred to local self-government bodies on the basis of state co-financing,
• applications will be filled by administrators, not visitors – if required,
• part of the administration fee will be directed to the ASC needs and to remunerate administrators,
• customers will receive quality and comprehensive advice in a convenient way (in person, by phone, online) – this applies to both pension, social and administrative services,
• it will be possible to receive results of administrative services by courier if desired.

4. It will be easy to get the most popular services:

• interaction between registries will be established,
• service obtaining procedures will be simplified,
• technical errors and validity will be checked promptly,
• the place of residence will be registered on a declarative basis, ensuring the rights of the owner,
• social payments will be available to an account opened with any bank.