Experts of the U-LEAD with Europe Programme’s Support to Improved Administrative Service Delivery made a qualitative analysis of the existing ASC system in Ukraine and formulated key criteria to be met by a public institution, if it is called an Administrative Service Centre.

In fact, there are only five such criteria, and it should be noted that in Ukraine at least half of the ASCs are still seeking to achieve them. All requirements for proper ASCs and wishes for their work are described in the infographics by the link.

The experts formulated the most noticeable issues of the majority of the ASCs in Ukraine, namely:

• insufficient list of administrative services provided by the ASC,

• low informativeness and convenience of the ASC websites,

• insufficient quality of information cards,

• lack of possibility to pay for administrative services in most ASCs in case of necessity,

• maladjustment of many ASCs for persons with disabilities,

• insufficient attention to advance personnel training,

• ineffective workload per one ASC employee.

“The current situation in the system of administrative service delivery is not fully adequate, but it should be noted that the dynamics of changes in this area is high indeed. From 2014 to 2017, a number of effective decisions were adopted that, if properly implemented, will have a positive impact on the quality of work of the centres and their real efficiency for citizens,” said Viktor Tymoshchuk, chief expert of the U-LEAD with Europe Programme’s Support to Improved Administrative Service Delivery.

As it is known, this refers to the Government's definition of the mandatory service groups for the ASC, delegation of many powers to local self-government bodies, as well as state and international support for the institutional and infrastructural development of the ASC.

It is worth reminding that 26 ASCs will be opened in Ukrainian amalgamated hromadas within the framework of the U-LEAD with Europe Programme which aims at improving the delivery of local administrative services. The best practices for creating and improving the delivery of administrative services that are tested and implemented in the pilot hromadas of the inception phase will be applied to all ASCs to be opened or modernised within the next phase of the Programme. That is at least 600 ASCs by the end of 2020.